Privacy Policy

Proulx's Lawn Care & Snow Removal LLC

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Proulx's Lawn Care & Snow Removal LLC, doing business as Proulx's Lawn Care & Snow Removal ("we," "us," or "our"), does not sell or share customer SMS opt-in information, including phone numbers and consent records, with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent information are used only as necessary to provide the messaging services requested by the customer and as otherwise described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
• Payment and transaction information when you make a purchase or payment
• Information submitted when requesting a quote or service
• Communication preferences, consent records, and opt-in timestamps

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communications

• Records of inquiries and service requests
• Appointment and scheduling information
• Service history
• Customer feedback and communications with our team

2. How We Use Your Information

We may use information we collect for purposes including:

• Providing, scheduling, and improving our lawn care, snow removal, and related services
• Responding to quote requests and customer inquiries
• Processing transactions and payments
• Communicating with you regarding appointments, scheduling, service requests, and customer support
• Sending marketing or promotional communications where you have provided appropriate consent
• Improving website functionality and user experience
• Maintaining security and preventing fraud or misuse
• Maintaining records of communication preferences and consent
• Complying with applicable legal and regulatory requirements

3. SMS Messaging & Compliance

Text Message Program

If you explicitly opt in to receive SMS messages from Proulx's Lawn Care & Snow Removal, you may receive text messages related to your interactions with our business, including appointment confirmations, appointment reminders, scheduling updates, service-related communications, and customer support.

Opt-In & Consent

• SMS messages are sent only after you have provided the applicable consent
• We may maintain records of your consent and opt-in activity
• Consent to receive SMS messages is not a condition of purchasing our services
• We comply with applicable requirements governing SMS communications

Opt-Out Instructions

• You may opt out of SMS communications at any time by replying "STOP"
• After opting out, you may receive a confirmation message
• You will no longer receive SMS messages unless you subsequently opt in again

Message Frequency & Content

• Message frequency varies depending on your interactions with our business
• Messages may include appointment reminders, scheduling information, service updates, and customer support communications
• Marketing or promotional text messages will only be sent where appropriate consent has been obtained

Help & Support

Reply "HELP" for assistance, email [email protected], or call (651) 336-5127 during regular business hours.

Carrier Information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Message delivery is subject to your wireless carrier's network availability and policies

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering our communications and operating our business, such as telecommunications providers and messaging platforms, solely as necessary to provide those services.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

4. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may disclose information in limited circumstances, including:

Service Providers

We may use third-party service providers to assist with functions such as:

• Website hosting and management
• Customer relationship management
• Payment processing
• Appointment scheduling
• Analytics
• Email and SMS communications
• Other services necessary to operate our business

These providers may receive information only as reasonably necessary to perform services on our behalf.

SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Legal Compliance

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful requests from governmental authorities
• Protect our rights, property, customers, or business

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or a portion of our business or assets, subject to applicable privacy requirements.

5. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze website traffic and usage
• Remember certain preferences
• Improve website functionality and user experience
• Understand how visitors interact with our website
• Measure the effectiveness of our website and marketing efforts

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

7. Your Rights & Choices

Depending on applicable law, you may have the ability to:

• Request access to personal information we maintain about you
• Request correction or deletion of certain personal information
• Opt out of marketing emails using the unsubscribe link provided in those emails
• Opt out of SMS communications by replying "STOP"
• Withdraw consent for future communications
• Contact us with questions regarding how your information is collected or used

To submit a privacy-related request, contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies to information collected by Proulx's Lawn Care & Snow Removal through our website and services.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or applicable requirements.

The latest version will be available on our website and will include the applicable effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Proulx's Lawn Care & Snow Removal LLC

Phone: (651) 336-5127
Email: [email protected]
Website: https://proulxslawncare.com/

By using our website and services, you acknowledge this Privacy Policy.